Refund policy

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Helmets
Clothing
A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.

Partial Refunds
Partial refunds may be granted for:

Items not in original condition, damaged, or missing parts due to reasons not caused by us
Items returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@onzobikes.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our customer service team first at support@onzobikes.com. Once approved, we’ll provide the return address. Please note that items sent back without prior approval will not be accepted.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping & Returns

To initiate a return, please contact us at support@onzobikes.com. Once your return request is approved, we will provide the return address.
Please note that items returned without prior approval will not be accepted.

Return shipping costs are the customer’s responsibility and are non-refundable.
If you receive a refund, the return shipping cost will be deducted from your refund amount.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

If a return is approved, we will only refund the value of the product itself.
All shipping costs (including original and return shipping fees) are non-refundable.

Need help?
Contact us at support@onzobikes.com for questions related to refunds and returns.