Welcome to Onzobikes! We are dedicated to providing you with a smooth, reliable, and transparent shopping experience. Please take a moment to review our store policies below.

Orders & Shipping

Order Processing: Orders are usually processed within 1 business day after payment is confirmed.

Shipping Locations: We currently ship to Ireland and across Europe.

Delivery Time: Most in-stock items are delivered within 3–7 business days, depending on your location.

Shipping Cost: Standard shipping costs are calculated at checkout. Some promotions may include free shipping — please check individual product pages.

Payment

We accept all major credit and debit cards, PayPal, and other secure payment methods listed at checkout. All prices are displayed in EUR (€), depending on your location.

Returns & Exchanges

Return Period: Unused items can be returned within 30 days of delivery for a refund.

Condition: Items must be returned in original condition, unused, and in their original packaging.

Return Shipping: Customers are typically responsible for return shipping costs.

Refunds: Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Warranty & Repairs

All bikes come with a manufacturer’s warranty (varies by brand and model).

For warranty claims or repairs, please contact our customer service team — we’ll help troubleshoot issues or connect you directly with the manufacturer.

Warranty Coverage: Covers manufacturing defects. Wear and tear, accidental damage, or improper use are not covered.

Customer Support

Need help? Our team is here for you! Contact us via live chat, email, or social media, and we aim to respond within 24 hours.

We can assist with:

• Product advice and guidance
  
• After-sales support and troubleshooting
  
• Order tracking and delivery updates
  

Contact

For any questions regarding these policies or your order, please reach out to our support team at:

support@onzobikes.com